FAQ

Fair questions.
Real answers.

If it's not here, ask us. hello@runfitcoach.com.

Getting started

How long does onboarding take?

About 3 minutes. You'll answer ~12 questions about your history, current fitness, and goal race. Your first plan is ready before you close the app.

What if I don't know my FIT Score yet?

You won't. We calculate it during onboarding. Enter a recent race time (even from years ago), your current weekly mileage, and injury history. The model does the rest.

What if I'm brand new to running?

Great. Half our users started with us. The onboarding has a "couch to 5K" path that starts gentler than you think, and the FIT Score grows with you.

Do you have a web version?

Not yet. The app is iOS and Android. A coach dashboard for teams and clubs is in beta.

Training & plans

What makes this different from Runna or Nike Run Club?

Runna writes a plan and hopes you follow it. NRC does coached runs. RunFitCoach rewrites your plan every night based on what you actually did, and gives you an AI coach that knows your whole history and rewrites the plan over text, not a forum or a voiceover. The three products solve different problems; we solve the hardest one.

How often does the plan change?

Your plan adapts continuously. Every run feeds your FIT Score, and the schedule updates off your last few workouts each time you sync. Big changes (goal race moves, injury) happen in minutes.

Can I see a week ahead? A month ahead?

Yes. The near term is detailed day by day, with a structural outline for the rest of the plan.

Will it replace my run club or group runs?

No, and it shouldn't. Tell the app which day your group run is, what pace, what distance. It'll build the rest of your week around it.

Coaching

Is the coach chat a real person or AI?

It's AI, trained on the exact methodology Coach Johnny has coached with for years. It sees your training history, FIT Score, and daily readiness before it answers, and it replies instantly, any hour. Not a generic chatbot, and not a human at this price.

Can I work directly with Coach Johnny?

Yes, separately. His 1-on-1 coaching is hands-on: plans written and reviewed by Johnny every week, a monthly video call, and a direct line in between. It's capped at 20 athletes and runs $189/mo. See the 1-on-1 page.

What can the AI coach actually do?

Ask it whether to run today, how to handle heat, or if you're on track for your race. It adjusts your plan in conversation ("I'm sore," "moved my long run to Sunday") and explains why it made each change.

Devices & data

Do I need a GPS watch?

No. Phone GPS works. You'll get more out of it with Garmin, Apple Watch, or COROS. We'll use HR to calibrate zones.

Do workouts push to my watch?

Yes on Garmin, Apple Watch, and COROS. Structured intervals show up on your wrist with pace, HR, and rest cues.

Does Strava sync work both ways?

Runs auto-import from Strava. We don't push back. You write your own captions.

Who owns my data?

You do. Full export anytime. Delete-everything button in Settings. No data sold, ever.

Billing

Is there a free trial?

14 days on every plan. No credit card required.

How do I cancel?

Settings → Subscription → Cancel. Two taps. No phone calls, no "are you sure" gauntlet.

Do you offer refunds?

Yes within 30 days of your first paid month. Email us, done.

Do you have team / club pricing?

Yes. Groups of 5+ get 30% off and a shared coach dashboard. hello@runfitcoach.com.

Injury & health

What happens if I get injured?

Tell the coach. The plan immediately switches to a return-to-run protocol built around what hurts and your history. Cross-training swaps in. No guilt trips.

Can the app replace a physio?

No. We're coaches, not medical professionals. If something hurts more than "normal" soreness, see a PT. We'll work around what they tell you.

What about pregnancy, postpartum, or perimenopause?

Specific protocols for each. The plan accounts for trimester, time since delivery, and hormonal cycling, and you can dial volume up or down by feel any day. If anything feels off, check with your doctor first.

Still stuck?

We read every email. hello@runfitcoach.com

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